Subject: Formal Complaint – Prolonged Home Internet Outage and Unresolved Ticket 7308
Dear Nada Telecom Customer Service Team,
I am writing to formally complain about the unavailability of my home internet service and the lack of resolution despite multiple follow-ups.
My account details are as follows:
- Name: Khaled Samer
- Account Number: 482617
- Service: Home Internet
The problem occurred as follows:
- My home internet service was unavailable from 2 October 2026 to 5 October 2026.
- I contacted your support team on 2 October 2026 and raised ticket number 7308.
- I followed up on 4 October 2026, but no solution was provided at that time.
This outage caused significant inconvenience, and the failure to resolve the issue after follow-up is unacceptable.
I therefore request the following:
- Confirmation that the fault has been permanently fixed and that my home internet service is stable.
- A review of the charges applied to my account during the outage period, with any appropriate adjustment or compensation.
I sent this complaint on 6 October 2026. I expect a written reply within three working days, by Friday, 9 October 2026.
Thank you for your prompt attention to this matter. I look forward to your response and confirmation of the actions taken.
Yours sincerely,
Khaled Samer