Service Core — Employee Satisfaction Survey
Survey date: December 2026
Target completion time: about 5 minutes
Note: Please do not include names, teams, or personal details in any response.
| # | Theme | Question | Answer type | Options |
|---|---|---|---|---|
| 1 | Role clarity | The expectations for my role are clear. | 1–5 scale | 1 = Strongly disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly agree |
| 2 | Role clarity | Which of the following help you understand your role? Select all that apply. | Multiple choice | Written role description; Team goals or objectives; Manager conversations; Project or task briefs; Team meetings; Peer information; Other, please describe without identifying details |
| 3 | Role clarity | What comment or one change would improve clarity about expectations or priorities? | Open text | Free text, optional; no names, teams, or personal details |
| 4 | Workload | My workload is manageable during a typical week. | 1–5 scale | 1 = Strongly disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly agree |
| 5 | Workload | How often do you feel you have enough time to complete work to the standard you expect? | Single choice | Always; Usually; Sometimes; Rarely; Never; Not applicable |
| 6 | Workload | What comment or improvement would help make workload more balanced? | Open text | Free text, optional; no names, teams, or personal details |
| 7 | Manager support | My manager provides useful support for my work. | 1–5 scale | 1 = Strongly disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly agree |
| 8 | Manager support | Which forms of manager support are most helpful? Select all that apply. | Multiple choice | Clear priorities; Timely feedback; Recognition; Help removing blockers; Coaching or development guidance; Flexible working arrangements; Other, please describe without identifying details |
| 9 | Manager support | What comment or improvement would strengthen manager support? | Open text | Free text, optional; no names, teams, or personal details |
| 10 | Collaboration | Collaboration with colleagues supports my work. | 1–5 scale | 1 = Strongly disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly agree |
| 11 | Collaboration | Which collaboration areas are most helpful to your work? Select all that apply. | Multiple choice | Communication; Shared goals; Handoffs; Knowledge sharing; Cross-team coordination; Meetings; Collaboration tools; Other, please describe without identifying details |
| 12 | Collaboration | What comment or improvement would make collaboration more effective? | Open text | Free text, optional; no names, teams, or personal details |
| 13 | Learning opportunities | I have opportunities to learn skills relevant to my role. | 1–5 scale | 1 = Strongly disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly agree |
| 14 | Learning opportunities | Which learning opportunity is most useful to you? | Single choice | On-the-job training; Formal courses; Mentoring or coaching; Peer knowledge sharing; Self-paced resources; Stretch assignments; Other, please describe without identifying details |
| 15 | Learning opportunities | What comment or development suggestion would help you most? | Open text | Free text, optional; no names, teams, or personal details |